Manage Account

Sign in to DataSync to access your connections, extractions, and other modules. Before you can sign in, you must have a registered user account linked to a valid product license.

Register a user

To use DataSync, you must first create a user profile and register your product serial number.

1. Go to the DataSync login page.
2. On the Log In page, select Register.
3. Enter the email, username, first name, and last name for the new user.
4. In the Serial Number field, enter your product license number.
5. Click Register.

The new user appears in the Users list in the Settings module and receives an activation email to set a password before signing in.

tip

If multiple people need to work on your data—for example, for collaborative work—you can add several users to the same license or create different usernames under the same email address. See Add users for more details.

Sign in

You can sign in to DataSync only after your product is registered and your user account is created.

1. In the Username field, enter the username created during registration.
2. In the Password field, enter the password set from your activation email.
3. (Optional) Select your language from the dropdown list in the upper-right corner.
4. Click Log In.

Field/Option	Description
Version	Major version number of the application.
Release	Minor release number of the application, useful for identifying the update level.
Build	Build number used for version-specific troubleshooting and feature awareness.
Language	Preferred application language. The default is English. Supported languages: English French
Username	User account name, such as employee ID, email address, or custom username.
Password	Account password. Passwords are case-sensitive.
Log in	Button to submit your credentials and access DataSync.
Forgot your password?	Link to reset your password if it has been forgotten. See Reset Password for instructions.
Register	Link to create a new user account and register the product serial number during first-time setup.

Reset password

If you forgot your password, you can reset it from the Log In page.

1. On the Log In page, select Forgot your password?.
2. Enter the username you used during registration.
3. Click Submit.
4. Click the link in the email you receive and follow the on-screen instructions to create a new password.

New password

Field	Description
New Password	Enter a new password for your account. Make sure it meets the required password criteria.
Confirm New Password	Re-enter the password to confirm it matches the one in the New Password field.

Password requirements

A password must:

• Be at least 8 characters long.
• Contain at least 1 uppercase letter (A–Z) and 1 lowercase letter (a–z).
• Contain at least 1 number (0–9).

important

The following characters are not allowed for passwords: " ' < > & ;