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FAQ
Nectari Copilot
Answers to common questions about access, licensing, credits, features, and administration, along with guidance on how Nectari Copilot works.
Logs Reference
Web Server Logs
Explains where web server logs are located and how they can help troubleshoot issues like failed report emails, incorrect data, or other system problems.
Error Sheet
Load All Execution
A quick reference to the most frequent Load All errors, their typical causes, and the recommended steps to resolve them.
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Nectari Academy
Short, focused courses are available to help busy professionals deepen their Nectari expertise. The Academy offers live instructor‑led sessions, flexible self‑paced eLearning, and ERP‑specific training with hands‑on activities and practical workshops, all designed to make learning both accessible and engaging.
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Troubleshooting
Application Unresponsive After Failed Upgrade
Custom account issue
Troubleshooting
Application Icon Missing and Cannot Uninstall
Missing or corrupted installer cache
Troubleshooting
Authentication Warning
Installation authentication issue
Logs Reference
Central Point Logs
Log descriptions and locations
Logs Reference
DataSync Logs
Log descriptions and locations
Logs Reference
Excel Add-in Logs
Log descriptions and locations
Logs Reference
External Logs
Log descriptions and locations
Troubleshooting
Failed to store ACL rollback information
Expected installer warning
Troubleshooting
CXPACKET / CXSYNC_PORT Waits
Parallel query coordination issue
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